CRM for Abandoned Vehicles in San Francisco

First off, Customer Relationship Management (CRM) is a system that is constructed to manage the information and solutions someone would receive if they were to call into the city government to report or complain about a matter. In one of the considerable populated cities in the United States, it has over 80,000 residents residing there. With such a large population San Francisco's process for abandoned vehicle detail, meaning calls informing whomever that there has been an abandoned vehicle for over 72 hours in a certain area, was not as dexterous as one would have hoped for. After realizing the problem with the efficiency of the answering process the government decided they needed to make a change. With this realization and the help of the Department of Telecommunications and Information Services (DTIS) came a new improved system where the process will be handled more effectively than it was before. The collaboration that CRM and DTIS display is effective on so many levels.